case study: warranty services/
A warranty business, fully connected.
How Cirrus built the complete backend management system and client-facing portal for MC Warranty Services, giving the business a single connected platform to manage their operation and their clients a self-service window into their warranty applications.
- Sector: building warranty services
- Business management system with client portal
- Status: live
the challenge/
Managing a warranty services business and its clients, without the overhead
MC Warranty Services provide building warranty products for the residential new-build market. Their operation involves managing applications from initial enquiry through inspections, underwriting, sign-off and certificate issue, with multiple client touchpoints at each stage.
Before the Cirrus system, managing client communication was labour-intensive. Clients had no way to check the status of their application without contacting the MC Warranty team directly. The team spent significant time responding to inbound enquiries that a well-built portal would answer automatically.
The back-office operation (application tracking, inspection scheduling, document management and certificate issue) was managed across multiple tools with no single source of truth.
- 1Platform
Replacing disconnected back-office tools with a single connected system.
- 24/7Client self-service
Warranty status visible to clients at any time, without contacting the team.
- AutoNotifications
Clients are notified automatically at each key stage of the warranty process.
what we built/
A complete operation, backend and client-facing
Cirrus built two connected systems: a comprehensive back-office management platform for the MC Warranty team, and a secure client-facing portal giving warranty applicants real-time visibility of their application status.
01/
Complete application lifecycle management
Every warranty application tracked from initial enquiry through inspection, underwriting, approval and certificate issue, with all documentation, communications and status changes logged in one place.
02/
Secure client-facing portal
Clients log in to view the real-time status of their warranty application, see which stage it is at, understand what is required next and access completed documents and certificates, without contacting the MC Warranty team.
03/
Document upload and management
Clients upload required documents directly through the portal. Files are automatically routed to the correct application record and flagged to the relevant team member for review.
04/
Automated client notifications
Clients are automatically notified at each key stage: application received, inspection booked, documents reviewed, certificate issued. Inbound enquiries asking for status updates are significantly reduced.
05/
Inspection scheduling and management
The MC Warranty team can schedule and manage inspections directly within the system, with automatic notifications to clients confirming inspection dates and any preparation required.
06/
Certificate generation and delivery
Completed warranty certificates are generated and made available to clients through the portal: correctly formatted, accurately populated and permanently accessible without having to request them from the team.
the result/
A warranty operation with a professional client experience
The MC Warranty system gives the business a single connected platform for their entire operation, from initial application through to certificate delivery, with every document, every communication and every status change in one place.
For their clients, the portal transforms what was previously an opaque process (where the only way to know what was happening was to phone or email and wait) into a transparent, self-service experience where the current status is always visible.
The reduction in inbound enquiries alone represents a significant saving in team time. Combined with the efficiency gains from having the back-office operation in a single connected system, the business runs more smoothly and scales more easily than it could with its previous tools.
sector knowledge/
Initially part of the MC group
Initially, MC Warranty Services was part of the same group as MC Plan and Site Services, for whom Cirrus also built a bespoke building control application management system with geo-located site inspection reports.
Having worked with both businesses, Cirrus understands the specific demands of the building control and warranty sector in depth.
more case studies/
Live systems, real businesses
building control/
MC Plan and Site Services
Full building control application lifecycle management with geo-located digital inspections and AI-assisted compliance tools.
building products/
Cellecta Ltd
Sales logging, inspection reports, Robust Details certificates, CPD management, HR and QR merchandising, all in one connected system.
See more construction software we build.
next steps/
Could your business benefit from a system like this?
Book a free systems review with the Cirrus team. We’ll map your current processes and give you an honest assessment of what a bespoke system could deliver.